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Contact information

Kuwait Financial Centre "Markaz"

Working Hours: Sundays - Thursdays from 08:00 - 15:30 +3 UTC

Client complaints

As a Client of Kuwait Financial Centre K.P.S.C., you have the right to complain to the ‘Compliance Department’ which is an independent department reporting to the Chief Executive Officer.

How to complain?

You can download the complaint form from our website www.markaz.com or obtain printed forms at Universal Tower, Floor 3. Please complete the details required in the form, sign it and submit along with the supporting documents. The complaint should be addressed to the Head - Compliance and delivered to the Company either by:

  • By hand delivery to ‘Compliance Department’ located at Kuwait Financial Centre K.P.S.C. “Markaz,” Al-Sharq, Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 14;

  • By courier/post to ‘Head - Compliance’ at Postal Address: P.O. Box 23444, Safat 13095, State of Kuwait;

  • By email to the ‘Compliance Department’ at [email protected];

  • By dropping it at the Complaints Box located at Al-Sharq,Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 3.

Download complaint forms

Complaint Form for loan clients

Download PDF

Complaint Form for asset management and investment banking clients

Download PDF

The Compliance department would respond to a complaint within the prescribed period. Please contact us at +965 2224 8528 or +965 2224 8013 or at [email protected] for any further clarifications.

Whistle Blowing

If any employee, stakeholder or external party suspects or believes that some policy, practice, or activity of the Company is in breach of a law or applicable regulations or is unethical or involves any malpractice, you may report it to the Whistle Blowing Officer of the Company.

You can submit your letter along with supporting documents:
By hand delivery to the Whistle Blowing Officer:

Mr. Vel Natrajan,
Kuwait Financial Centre K.P.S.C “Markaz”
Al-Sharq,Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 14.

  • By courier/post addressed to the Whistle Blowing Officer at Postal Address: P.O. Box 23444, Safat 13095, State of Kuwait

  • By email to the Whistle Blowing Officer at [email protected]

  • By dropping it at the Whistleblowing Box located at Al-Sharq, Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 14.

Adequate systems are implemented to allow conducting a fair and independent investigation concerning such issues, along with ensuring confidentiality of the reporting person to ensure protection of such person against any negative effect that may result due to reporting.

Please contact us at +965 22248546 or at [email protected] for any further clarifications.