Underling its commitment to further equipping its professionals to meet the aspirations of clients, Kuwait Financial Centre “Markaz” hosted Ms. Lousin Mehrabi, Global Head of Training at ADN Group, an agency of professional negotiators, at the “Expanding our Mindset on Negotiation” training webinar. The internationally renowned negotiation expert worked with more than 40 employees from Markaz’s Investment Banking, Asset Management and Real Estate and other key business functions to help them reevaluate and add extra dimensions to their core skills and competencies in negotiations.
Delving deep into the various aspects of effective negotiation, Ms. Mehrabi shed light on the methods used by professional negotiators in high stake situations. She provided negotiators at Markaz a highly interactive experience in conducting structured and fruitful negotiations and offered her insights into the importance of preparation for a negotiation, defining and prioritizing objectives to create a favorable context as the way each party can reach an agreement that is satisfying for all involved.
Stressing the importance of putting clients at the heart of negotiations, Ms. Mehrabi highlighted that even though a win-win situation is a frequently desired outcome, it is often hard to come by, and therefore, negotiators should focus instead on shared common objectives, the things both parties can agree that they want, even if for different reasons of their own. She emphasized that a negotiation bears fruit when the negotiator understands and strives for the goals shared by both sides.
Peter Kelly, Executive Vice President – Human Resources at Markaz, said: “The underlying driver of success at Markaz is our guiding principle that all products and services should add value to our clients and deliver returns to our shareholders. We are extremely pleased that we hosted Lousin Mehrabi, who leveraged her extensive experience to challenge us with a frank rethinking of assumptions that can hinder desired results for all parties. We are confident that her valuable insights will enable our already seasoned negotiators to build even more successful agreements in all their future dealings.”