Client complaints

Client complaints

Markaz Research
Markaz: Accelerating Digital Readiness in GCC Banks imposes the need for periodic evaluation to adopt effective strategies
Published: 01 - Aug - 2021 Read More
Markaz Research
Markaz: Primary Issuances of Bonds and Sukuk in GCC see value rising 18% year-on-year to reach USD 83.7 billion in first half of 2021
Published: 14 - Jul - 2021 Read More
Markaz Research
Jazeera Airways successfully completes a capital increase of KD 10 million, with a subscription coverage rate of 210%
Published: 08 - Jul - 2021 Read More
View All News

Client complaints


How to complain?

As a Client of Kuwait Financial Centre K.P.S.C., you have the right to complain to the ‘Compliance Department’ which is an independent department reporting to the Chief Executive Officer. You can download the complaint form from our website www.markaz.com or obtain printed forms at Universal Tower, Floor 3. Please complete the details required in the form, sign it and submit along with the supporting documents. The complaint should be addressed to the Head - Compliance and delivered to the Company either by:

• By hand delivery to ‘Compliance Department’ located at Kuwait Financial Centre K.P.S.C. “Markaz,” Al-Sharq, Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 14;
• By courier/post  to ‘Head - Compliance’ at  Postal Address: P.O. Box 23444, Safat 13095, State of Kuwait; 
• By email to the ‘Compliance Department’ at  [email protected]
• By dropping it at the Complaints Box located at Al-Sharq,Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 3.

The Compliance department would respond to a complaint within the prescribed period. Please contact us at +965 2224 8528 or +965 2224 8013 or at [email protected] for any further clarifications.

Complaint Form for loan clients

Complaint Form for asset management and investment banking clients