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Client complaints

Client complaints

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Client complaints


How to complain?

As a Client of Kuwait Financial Centre K.P.S.C., you have the right to complain to the ‘Compliance Department’ which is an independent department reporting to the Chief Executive Officer. You can download the complaint form from our website www.markaz.com or obtain printed forms at Universal Tower, Floor 3. Please complete the details required in the form, sign it and submit along with the supporting documents. The complaint should be addressed to the Head - Compliance and delivered to the Company either by:

• By hand delivery to ‘Compliance Department’ located at Kuwait Financial Centre K.P.S.C. “Markaz,” Al-Sharq, Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 14;
• By courier/post  to ‘Head - Compliance’ at  Postal Address: P.O. Box 23444, Safat 13095, State of Kuwait; 
• By email to the ‘Compliance Department’ at  [email protected]
• By dropping it at the Complaints Box located at Al-Sharq,Block 1,Ahmad Al-Jaber Street,Universal Tower, Floor 3.

The Compliance department would respond to a complaint within the prescribed period. Please contact us at +965 2224 8528 or +965 2224 8013 or at [email protected] for any further clarifications.

Complaint Form for loan clients

Complaint Form for asset management and investment banking clients